Gelli Secret Escapes

Luxury Glamping Pods

Terms And Conditions

Bookings. When you make a booking, you are accepting on behalf of your party the terms of these booking conditions. 

Arrivals are after 3.00 pm to enable cleaning and preparation. When we have vacancies early arrivals, other start days or additional nights may be available by arrangement.

If you have any special requirements or queries please ask. We like to say yes!

Terms. Prices include heating, electricity, hot water, bed linen, and towels.

Prices. All prices are in UK pounds sterling.

Payment Methods. When booking online your payment is dealt with securely via Worldpay.

Payment. A non-refundable £50 deposit is required to confirm your booking and the balance 30 days prior to arrival. For bookings within 30 days, the full balance is due at time of booking.

Cancellations. It is in your interest to notify us of cancellations in writing as soon as possible. Deposits and payments are not refundable. However, if we are able to re-let cancelled weeks, we will make a discretionary refund of payments received less an administration charge. You are advised to insure against cancellation loses.

Smoking. This is strictly forbidden in all buildings.

Damage, breakages & maintenance. You are requested to report these as they occur so that repairs or replacements can be made without delay. Guests are expected to use the pod with care and are fully responsible and liable for any loss or damage to the property or its contents.

Dogs. Dogs are charged at £25.00 per week/break. We have dogs of our own and welcome friendly dogs. For the sake of our environment and maintaining the quality of our pods however we feel it is important to provide some guidelines for dogs and their owners visiting Gelli Secret Escapes. Please bring your pet basket with you as pets are allowed only on the clear understanding that under no circumstances may they lie on beds or chairs. Pets must not be left unattended in properties. If you are likely to need to leave your dog unattended at Gelli Secret Escapes, we may be able to help with a dog sitting service. Please ensure you pick up after your dog. There are plenty of areas for you to exercise your dog and there are lots of local walks. We are happy to advise on these and on local dog-friendly beaches.
Please close all gates on the public footpaths and keep your dog under control, as there are often farm animals in adjacent fields.
We are here to help, please do not hesitate to ask.

Number in your party. It is the condition of your booking that the total number in your party shall not exceed the capacity of the property as advertised or the number stated when booking. Babies under the age of 2 are not counted.

Liability. We do not accept responsibility for accidents or personal injury, inconvenience, loss or damage sustained at Gelli Secret Escapes however caused. Cars, contents, cycles, luggage, personal items etc are left at the owners' risk.

Departures. Departures please are strictly by 10.00 am. unless by prior arrangement. You are obliged to leave everything in a clean and tidy condition.